Return & Refund Policy
Last updated: [Insert Date]
At [Your Cosmetics Brand Name], your satisfaction is our top priority. Due to the personal and hygienic nature of cosmetic products, we maintain a strict return and refund policy to ensure safety and quality for all our customers.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The return request is made within 7 days of receiving the order.
- The product was received damaged, defective, or incorrect.
2. Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Personal care items such as lipsticks, creams, or serums once opened
- Products purchased during a sale or with promotional discounts (unless damaged)
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 7–10 business days.
- Shipping fees (if any) are non-refundable.
4. Damaged or Incorrect Items
If you received a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange for a replacement or issue a refund as applicable.
5. How to Initiate a Return
To start a return, please contact us at:
Email: [[email protected]]
Phone: [Your Contact Number]
Include your order number, product name, and reason for return in the message.
6. Customer Responsibility
Customers are responsible for the shipping cost of returning the product unless the item was received damaged or incorrect.
7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out to our support team.